This Refund Policy explains when and how Startsy gives refunds. By using the Startsy website and services (“Service”), you agree to these rules.
1. Who Can Get a Refund
1.1 30-Day Guarantee:
You can get your money back if you are not happy with Startsy, within 30 days of first buying it.
1.2 Conditions for Refund:
You must:
- Ask for the refund within 30 days of your first payment.
- Not break any of our rules (Terms of Use).
2. How to Ask for a Refund
2.1 Contact Us:
Send an email to [email protected] and include:
- Your name
- When you paid
- Why you want a refund
2.2 Processing Time:
We will check your request. If you qualify, you will get your refund in 3–5 business days.
3. When Refunds Are Not Given
3.1 Free Trials:
You cannot get a refund for free trial periods. Please use the free trial to test Startsy before paying.
3.2 Renewals:
We do not give refunds for subscription renewals. You can cancel before the next payment date.
4. Payment Disputes
4.1 Chargebacks:
If you go to your bank or card provider for a refund without talking to us first, we may suspend or close your account.
4.2 Talk to Us First:
If you have a problem, please email us. We will try to help.
5. Contact Us
Have questions? Email: [email protected]